Accounts and services

Customers must provide accurate information and keep credentials secure. Development work may require an intake form, agreed specification and approved project scope before work begins.

Billing and cancellation

Billing arrangements will be displayed through the connected billing platform when configured. Cancellation requests should be submitted before the next renewal date according to the published service terms.

Copyright compliance

Clients must hold the licences and permissions required for every item of audio, video, artwork or other content they transmit or store.

Prohibited content and abuse

Services must not be used for unlawful activity, malware distribution, abusive behaviour or material prohibited by applicable datacentre and network policies.

Resource usage

Storage, bitrate, viewers, listeners and compute use must stay within the selected package and reasonable technical limits. Any unmetered description remains subject to infrastructure capacity and acceptable use.

Availability

We work toward the published uptime target. Planned maintenance, emergency maintenance, upstream network issues and third-party platform failures can affect availability.

Enforcement

Material violations may result in restriction, suspension or termination. Where practical, customers will be contacted about remediable issues.