Accounts and services

Customers must provide accurate information and keep credentials secure. Development work may require an intake form and approved project scope before work begins.

Billing and cancellation

Billing arrangements will be displayed through the connected billing platform when it is added. Cancellation requests should be submitted before the next renewal date according to the published service terms.

Copyright compliance

Clients must hold the licences and permissions required for every item of audio or video content they transmit or store.

Prohibited content

Services must not be used for illegal activity, hate content, malicious software, abuse, harassment or material prohibited by applicable datacentre policies.

Resource usage

Storage, bitrate, viewers, listeners and compute use must stay within the selected package and fair-use limits. Unmetered services remain subject to technical capacity and acceptable use.

Availability

We work toward the published uptime target. Planned maintenance, emergency maintenance and upstream incidents can affect availability.

Enforcement

Material violations may result in restriction, suspension or termination. Where practical, customers will be contacted about remediable issues.